Boil Water Notice Issued for 4,400 Customers Around Conna, Rathcormac and Castlelyons

Uisce Éireann has issued a Boil Water Notice affecting 4,400 customers in Conna village, Rathcormac, Bridesbridge, Castlelyons, Ahern, Kildinan, Kilclare and surrounding areas. The notice follows operational issues affecting the treatment process at the Conna Water Treatment Plant.

Uisce Éireann is working to restore water supply to homes and businesses in the affected areas. Customers must boil their water before using it for drinking, food preparation and brushing teeth until further notice. Uisce Éireann describes this as an essential measure to protect public health, as the operational issues may result in elevated turbidity levels as water supply is maintained.

Water supply is expected to return across the network tomorrow. As it returns, the boil water requirement still applies.

Uisce Éireann consulted the Health Service Executive (HSE) before putting the notice in place.

Bulk Water Tankers

Alternative water supplies in the form of bulk tankers will be available from 8pm on 11 November at Rathcormac Community Centre, Conna Village Cemetery, and Castlelyons Community Centre and GAA. Customers are reminded to use their own containers when taking water from tankers, and to boil water before consumption as a precautionary measure.

What Customers Should Do

Water should be brought to a vigorous rolling boil and allowed to cool before use. It must be boiled for drinking, preparing drinks made with water, preparing salads and foods that are not cooked before eating, brushing teeth and making ice. Boiled water should also be used when washing food that will not be cooked, such as salads.

Water can still be used for washing, bathing and flushing toilets, but should not be used for brushing teeth or gargling. Domestic water filters will not make water safe to drink. Extra care should be taken when bathing children to ensure they do not swallow water, and great care should be taken when handling boiled water to avoid burns and scalds.

Niall O’Riordan, Operations Manager, Uisce Éireann:

“We know how important a safe and reliable water supply is to everyday life and we understand the inconvenience this notice will cause for customers, families, businesses and community groups across the area.”

He added:

“Protecting public health is always our top priority. As soon as our monitoring identified issues affecting water quality, we acted immediately in consultation with the HSE to put this notice in place as a safety measure.”

How to Check if You Are Affected

Customers can check if their property is affected by visiting the Water Quality Section of water.ie and entering their Eircode, or by contacting Uisce Éireann’s customer care team, available 24/7, on 1800 278 278. A map of the affected area is available on the Supply and Service section of water.ie.

Customers can also follow @IWCare on X, or register their Eircode and mobile number at water.ie to receive free text alerts about their local water services. Vulnerable customers who are registered with Uisce Éireann receive direct communication when Boil Water Notices are issued.